Warranty Update Notice
We have made some changes to our Warranty policy to provide you with the best service possible. Please ensure that you read the below notice for further details on the updated terms and how your warranty is affected.
PLEASE NOTE: You will no longer need to register any new products to receive the 2-year warranty. All our products now come with a 2-year limited warranty active from the date of purchase.
Any orders placed in the last 24 months will also be subject to this warranty – for any further queries regarding this, please contact our Customer Care Team.
Our 2-Year Limited Warranty
All Active Era products purchased from an official distributor come with a two (2) year Active Era Limited Warranty valid from the date of purchase. The Limited Warranty applies to all Active Era products sold by Active Era or One Retail Group via:
Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.es, Amazon.it, Amazon.nl, Amazon.se, Amazon.pl, Amazon.com.tr and eBay.
This Limited Warranty is provided by Active Era and does not affect your legal Statutory Rights as consumers under the applicable national consumer laws relating to the sale of goods.
What does this Limited Warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Limited Warranty period.
How long does the Limited Warranty last?
When purchasing a product from Active Era, you will receive a two (2) year Limited Warranty.
During the Limited Warranty period, Active Era will replace at no charge, products or parts of a product that prove to be defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Active Era will replace the product at no extra charge or replace the item with a new unit or refurbished unit of the same condition. Active Era will also cover the cost of any necessary postage.
A replacement product or part assumes the remaining warranty of the original product or 90 days from the date of replacement.
What does this Limited Warranty not cover?
This Limited Warranty does not cover any problem that is caused by general wear-and-tear, improper use of the product, or malfunctions and damage not resulting from defects in material or workmanship.
We do not advise you to open or tamper with your products at any time as this will void the warranty you have with us, but that you contact our Customer Care team, who will guide you through the warranty process.
If your product has been purchased second hand, it is no longer covered by our Limited Warranty. Please note that any existing warranty is not transferred to the item when purchased second hand, instead the existing warranty is void.
Please note that products purchased second hand are not valid for protection through any of our warranty policies. Therefore, please do not try to purchase or register a warranty for any of our products you may have bought second hand as they will not be eligible to make a valid claim.
If you are purchasing a gift and wish to purchase or register a warranty for the product, please do not purchase or register the warranty in your own name. Please ensure that the warranty is purchased or registered in the name of the person who the gift is being bought for. This will ensure that, should there be a problem with the materials or workmanship of the product, they will be able to contact our Customer Care team and resolve the issue quickly.
How to make a claim?
Please email our Customer Care team on [email protected] or using the submission form on our Contact page. Our Customer Care team will ask you several questions to determine whether your item is faulty and guide you through the Limited Warranty claims process.
Our Customer Care Team are available at the following times:
– Mon to Fri: 08:00 AM to 18:00 PM
– Sat to Sun: 09:00 AM to 17:00 PM