All Active Era products purchased from an official distributor come with a 12-month warranty that is valid from the date of purchase. This Limited Warranty applies to all Active Era products sold by ActiveEra.com or One Retail Group via Amazon.com, Amazon.co.uk, Amazon.ca, Amazon.de, Amazon.fr, Amazon.es, Amazon.it and eBay.
What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
How long does the coverage last?
The Warranty Period is 12 months (365 days) from the date of purchase.
During the Warranty Period, Active Era will repair or replace, at no charge, products or parts of a product that prove to be defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Active Era will either repair the product at no charge or replace the item with a new unit or refurbished unit of the same condition. Active Era will also cover the cost of any necessary postage.
A replacement product or part assumes the remaining warranty of the original product or 90 days from the date of replacement or repair, whichever is longer.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by general wear-and-tear, improper use of the product, or malfunctions and damage not resulting from defects in material or workmanship.
What do you have to do?
If your product is faulty and you would like to make a Warranty claim, please contact our team using the submission form on our Contact page.