Free Standard Delivery:
We believe that the price you see online is the final price you should pay, so all orders sent within the United Kingdom come with FREE DELIVERY. Most of our orders arrive within 2 working days but we kindly ask that you wait 5 days before contacting us as occasionally the postal service can get delayed – especially with some of our larger items.
Next Day (Express Delivery):
If you require your item urgently, we are able to provide next day delivery on orders placed before 12.00pm. You can select ‘Express Delivery’ at checkout for a small additional fee. Whilst very rare, we will reimburse the cost of Express Delivery if your product doesn’t arrive in time. Just get in touch with us via our Contact page.
Changed your mind?
We really hope you like your purchase from Active Era however in the event you do wish to make a return, we offer a 30-day money-back guarantee for your peace of mind.
If you would like to arrange a return, please use to submission form on the Contact page and send us the details of your order. We kindly ask that you return your item to us in good condition with no signs of visible damage.
Product not working as expected?
Our customer support team are incredibly knowledgeable and able to resolve most product related issues quickly and efficiently. For the quickest support, please contact our product experts using the submission form on our Contact page. If we are unable to fix your issue for you, we will replace the product at no charge for either a brand new or refurbished unit of the same condition as per our 12-month manufacturer’s warranty. You can find out more about the Active Era Limited Warranty here.