Delivery Information

We aim to deliver your order as efficiently and smoothly as possible. 

Below you’ll find everything you need to know about delivery times, delivery options and what to do if there’s an issue with your order.

Standard Delivery: Orders placed before 3:15 PM Mon-Fri are dispatched the same day. Orders placed after 3:15 PM on Friday will be dispatched on Monday. Delivery is on working days only (excludes weekends & bank holidays).

Express Delivery: This service is available for Mainland UK orders only. Orders placed before 3:15 PM Mon-Fri are dispatched the same day. Orders placed after 3:15 PM on Friday will be dispatched on Monday. Delivery is on working days only (excludes weekends & bank holidays).

If you have any questions regarding our delivery service, please contact us.

Delivery Delays

We always endeavour to deliver your order on time however, there may be factors outside our control such as adverse weather, or severe road network issues which may delay your order. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.

Lost Packages

If you have not received your order, please contact our Customer Care Team who will work to resolve the issue as quickly as possible.

We insure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once courier tracking confirmation is received of an order being delivered and signed for at the delivery address our liability ceases.

Damages to your order

We do make every effort to ensure your order is delivered in good condition however, occasionally some products can get damaged during delivery so we please ask you to inspect your order upon receipt. If you are not satisfied with the condition of your order, please contact our Customer Care team with photos. If you have not contacted us within 7 days of receiving damaged items, we will deem your order as accepted.

International Orders

International orders must be placed through the country-specific websites listed below. Orders placed through the UK website (www.activeera.com) are only eligible for delivery within the UK. Orders will be processed online in the local currency either via Credit / Debit card or PayPal. Please note that shipping charges for the below countries may vary and users should review the specific delivery pages on the websites listed below.

Offshore Orders

Please note that our 2 day delivery does not apply to deliveries to UK offshore addresses (Isle of Man). These orders will be sent via standard delivery and will take 3-5 working days to be delivered. If you have any questions about UK offshore deliveries, please contact our Customer Care team.