Who we are
We are One Retail Group Limited, the owner and operator of www.activeera.com, a company registered in England and Wales under number 08663592 whose registered office is at Ryland House, 24a Ryland Rd, London NW5 3EH, United Kingdom.
These Terms and Conditions will apply to the purchase of the goods and services by you (The Customer).
These are the billing terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these Billing Terms and Conditions.
How To Contact Us
You can get in touch with us by using our Contact Form.
You can write to us at: One Retail Group, Ryland House, 24a Ryland Road, London, NW5 3EH, United Kingdom.
Interpretations
Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
Contract means the legally-binding agreement between you and us for the supply of the goods;
Delivery Location means the Supplier's premises or other location where the goods are to be supplied, as set out in the Order;
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;
Order means the Customer's order for the goods from the Supplier as submitted following the step by step process set out on the Website;
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website;
Services means the services advertised on the Website, including any delivery services, of the number and description set out in the Order;
Website means our website www.activeera.com on which the goods are advertised.
Our Products & Services
Descriptions of our products. The description of the Goods & Services as set out in the Website, www.activeera.com, is for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.
Service Availability. All Services which appear on the Website are subject to availability.
Changes to Services. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Placing an Order
How to place an order. Orders are placed solely through our website. Once you’ve added the product(s) you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information. Please check your order (e.g. the product(s), size(s) and delivery address) before clicking the “place order” button.
The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.
The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
Acceptance of your order. A Contract will be formed for the goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.
We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
Price & Payment
Where to find the price of the product. The price of the goods (including VAT) and any additional delivery or other charges is that set out on the Website at the date we accept the Order or such other price as we may agree in writing.
We will pass on changes in the rate of VAT. Fees and charges include VAT at the rate applicable at the time of the Order.
When will payment be taken? You must pay by submitting your credit or debit card details during the website checkout process or via alternative payment method such as Paypal. Payment is taken at the moment you place the order.
What happens if we get the price wrong? It is possible, from time to time, that some of the products we sell may be incorrectly priced. If we accept and process your order where a pricing error is present and could reasonably have been recognised by you as being incorrect, we may end the contract. We will refund any sums you have paid and require the return of the products provided to you.
Shipping Policies
Delivery Destination. Please refer to the delivery and returns page on the website for further details about which countries we ship to.
Delivery Costs. Goods will either be free of shipping charge or if a premium method of shipping is selected, paid for by the buyer in the amount calculated by the seller at the time of purchase.
When will we provide the products? The timing of delivery will depend on the delivery method you select during the website checkout process. Please refer to the delivery and returns page on the website for further information about expected delivery times.
Delays to deliveries. If the delivery of items you have ordered is outside of our reasonable control (eg bad weather), we will inform you as soon as possible. One Retail Group cannot be held responsible for delays to the delivery of goods outside of its reasonable control
Refund & Returns Policy
Inform Us you wish to end the contract. Please inform us you wish to end the contract by contacting our Customer Care Team. Please provide your order number and name for verification.
How long do I have to return my item? We offer a 30 day returns policy. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange
Return Shipping Costs. Please note the buyer is responsible for the cost of returning the items to our warehouse. The warehouse address is shown below.
Returns Eligibility. In order for a return to be eligible for a refund please ensure you provide proof of shipping for your return within 30 days of the original purchase of your item. We kindly ask that you return your item to us in good condition with no signs of visible damage. Returns must be returned to us in an unopened and unused condition. We reserve the right to refuse any return if there are any signs of wear or if parts are missing.
How To Return Your Items
Repackage your item, if you no longer have the packaging, please make sure that it is wrapped and packaged as securely as possible.
Clearly attach the below returns address to the outside of your box - Active Era Returns, Unit 16 Thames Gateway Park, Chequers Lane, Dagenham, Essex, RM9 6FB
Select a courier of your choice to return your order to us; the best way to do this would be to visit Parcel2Go. Here you will find an assortment of couriers to use with varying price ranges, most of which are very reasonable.
Please be sure to obtain a proof of postage once your item has been returned and if you could forward that onto us, we can then process your refund once your order is received and inspected at our warehouse (address shown above).
Once your item is received at our warehouse it will be inspected to ensure that it meets our returns eligibility criteria outlined below.
Following a successful inspection of your return we will process a refund to the credit / debit card or PayPal account which was used to place the original order. Please allow 5 working days for the refund to appear on your statement.
How will I receive my refund? Following a successful inspection of your return we will process a refund to the credit / debit card or PayPal account which was used to place the original order.
When will I receive my refund? Please allow 5 working days for the refund to appear on your statement.
I haven’t received my refund. If you haven’t received a refund yet, please check your statement again, these incoming payments can be overlooked.If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.
Contractual Right of Withdrawal
Your Right to Withdraw. You have the right to withdraw from this contract within 14 days without giving any reasons. The withdrawal period will be 14 days from the date on which you took possession of the goods.
Withdrawal Deadline. In order to meet the withdrawal deadline you are required to notify us that you are exercising your right to withdraw before the expiry of the withdrawal period. Please notify us of your withdrawal from the contract of sale by contacting us here.
Return Of Goods You are required to send back the products immediately after, but in any event no later than 14 days from the date on which you inform us about the withdrawal from the contract.
Instructions as to how goods should be returned to us are shown in Section 8 - ‘How to Return your Items’.
Please note the buyer is responsible for the cost of returning the goods to us.
The buyer must provide us with proof of postage no later than 14 days from the date on which you inform us about the withdrawal from the contract.
We reserve the right to refuse any return if there are any signs of wear or if parts are missing.
Refunds. If you withdraw from the sales contract during the withdrawal period, in accordance with our returns policy, we will refund all payments we have received from you including delivery costs but excluding additional charges resulting from you choosing a different delivery method to the most economical method we have offered, at the latest within 14 days from the date on which we received the products.
The refund will be issued to the same payment method you used to complete the original transaction.
Cancelling Extended Warranties. Under the ‘Supply of extended warranties on Domestic Electrical Goods Order 2005’, you have the right to cancel your extended warranty, if the duration of the warranty is for more than one year, within 45 days of taking out the warranty.
Canceling extended warranties within 45 days. You have the legal right to a full refund of the extended warranty within 45 days of purchasing the warranty. Please contact our Customer Care Team to notify us you wish to cancel your warranty. A refund will be issued to the same payment method with which you made the original warranty purchase. Please allow 14 days for the refund to appear on your statement.
Cancelling extended warranties after 45 days. If 45 days have passed since purchasing the extended warranty you have the right to a pro rate refund. Please contact our Customer Care Team and a member of our team will calculate the proportion of warranty cover you have received and will refund you the remaining balance of the warranty over.
Guarantee of Voluntary Return in addition to your Contractual right of withdrawal
Additional guarantee of voluntary return. In addition to your right of withdrawal in accordance with section 9 we grant you an additional guarantee of voluntary return. This allows you to withdraw from the contract for an additional 16 days beyond the withdrawal period. This means you have a total voluntary return period of 30 days from the date you receive the product.
The voluntary return period of 30 days exists in accordance with the provisions set out in Section 8 - ‘Returns Eligibility’.
Please note the buyer is responsible for the cost of returning the goods to us, as stated on our returns page.
The buyer must provide us with proof of postage for the return before the expiration of the voluntary return period.
We reserve the right to refuse any return if there are any signs of wear or if parts are missing.
Refunds. If you withdraw from the sales contract during the voluntary period, in accordance with our returns policy, we will refund all payments we have received from you including delivery costs but excluding additional charges resulting from you choosing a different delivery method to the most economical method we have offered, at the latest within 14 days from the date on which we received the products.
The refund will be issued to the same payment method you used to complete the original transaction.
Loss or Damage to Goods
Our responsibility to you for foreseeable loss and damage caused by us. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
Condition of Goods Upon delivery, the Goods will:
- be of satisfactory quality;
- be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
- conform to their description.
Origin of failure. It is not a failure to conform if the failure has its origin in your materials.
We are not liable for business losses. We only supply the products for private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Complaints
Any complaints about items or the seller should be submitted to our Customer Care Team. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.
Legalities
The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
Any dispute arising out of such use of the website is subject to the laws of England.
These billing terms and conditions are subject to change.
Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.
